Effective Date: 24/04/2025
Maxhtec XF Club eShop (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on our website, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
a. Personal Information
When you place an order or interact with our site, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via Stripe)
b. Technical and Usage Data
Automatically collected via cookies and tools:
- IP address
- Browser type/version
- Device type
- Pages visited and time spent
- Referrer URL
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders via WooCommerce
- Handle secure transactions via Stripe
- Send order confirmations and updates
- Respond to customer service inquiries
- Improve the functionality and performance of our website
- Prevent fraud and enhance security
- Meet legal and regulatory requirements
If you consent, we may also use your email to send updates, offers, or newsletters.
3. Legal Basis for Processing (GDPR)
We only collect and process your data under the following lawful bases:
- Contractual necessity: To process your purchases
- Legitimate interest: To improve our services and prevent fraud
- Consent: For marketing communications (you may withdraw at any time)
- Legal obligation: To comply with applicable laws
4. Payment Processing with Stripe
We use Stripe to securely process payments. Your payment details are encrypted and handled directly by Stripe. We do not store your full credit card information on our servers.
Stripe operates under its own privacy policy, which you can review here: https://stripe.com/privacy
5. WooCommerce
Our store is powered by WooCommerce, which provides the e-commerce platform we use to sell our products. WooCommerce stores order data, including your contact and shipping details, to process and fulfill orders.
You can learn more about WooCommerce’s data practices here: https://woocommerce.com/document/woocommerce-and-gdpr/
6. Data Sharing
We do not sell your personal data. We only share it with:
- Payment processors (e.g. Stripe)
- E-commerce platforms (e.g. WooCommerce)
- Shipping providers
- Analytics providers
- Legal authorities, if required by law
All partners are GDPR-compliant and committed to safeguarding your data.
7. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw your consent at any time
- Request data portability
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at [email protected].
8. Cookies
We use cookies to:
- Enable essential website functions
- Analyze site performance and usage
- Remember your cart and preferences
You can manage or disable cookies via your browser settings. For more info, see our Cookie Policy (if applicable).
9. Data Security
We use secure server environments, encryption protocols (SSL), and other industry-standard security measures to protect your data from unauthorized access or disclosure.
10. Data Retention
We retain personal data only as long as necessary for:
- Fulfilling orders
- Legal or regulatory compliance
- Resolving disputes
- Internal record-keeping
11. International Transfers
Your data may be processed outside the EU/EEA (e.g. by Stripe or other service providers), but only with appropriate safeguards in place to ensure your rights are protected.
12. Third-Party Links
Our website may contain links to other sites. We are not responsible for their privacy practices and encourage you to read their policies separately.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in technology, law, or our practices. Revisions will be posted on this page with the updated effective date.
14. Contact Us
If you have any questions or wish to exercise your rights, please contact:
Email: [email protected]
